التكنولوجيا وأخبارها بوابة الإمارات لتكنولوجيا المعلومات والإتصالات
RTA reactivates mobile customers’ happiness centres to deliver services via WhatsApp
Dubai’s Roads and Transport Authority (RTA) announced
the relaunch of the mobile customers’ happiness centre,
adding another channel for delivering services to
customers, especially senior citizens and people of
determination. The mobile service channel is expected to
boost customers satisfaction and happiness rating.
The mobile customers’ happiness centre delivers six key
services related to vehicles namely: registration, renewal of
registration of a vehicle that needs testing, ownership
certificate, ownership transfer certificate, export, and
transfer. Up to now, 220 clients in 51 areas across Dubai
have benefited from the service.
The service is available via WhatsApp number
(0564146777). The customer needs to drop down his or her
name and location so that the bus can be despatched to the
intended destination. All the bookings should be done 3
days in advance.
The bus will deliver its services from 08:00 pm up to 12:00
am during Ramadan, receiving one client at a time. The
client will be sanitised before boarding the bus, and the bus
will be sanitised by the end of each transaction, in line with
the preventive measures of fighting the spread of
coronavirus.
The bus is fitted with self-service equipment and the client
will normally not require staff intervention unless needed.
However, a staff member will be in place to assist people of
determination, and senior citizens/residents when needed.
