التكنولوجيا وأخبارها بوابة الإمارات لتكنولوجيا المعلومات والإتصالات
Elders Switches to Rimini Street Support for its SAP Software
Australian agribusiness plans to use savings to invest in
technology transformation initiatives to enhance user
experience, while benefiting from a more comprehensive
level of support
(Nasdaq: RMNI), Inc a global provider of enterprise
software Rimini Streetproducts and services, the leading
third-party support provider for Oracle and SAP software
products and a Salesforce partner, today announced that
Elders, a leading agribusiness in Australia, has selected
Rimini Street for support and maintenance of its SAP
software. By switching to Rimini Street Support, Elders has
dramatically reduced the total cost of maintenance and
support fees for its SAP applications. With the savings
realized, Elders will invest in technology services for its
branch network – primarily based in rural Australia. Elders
is also able to run its stable ERP system for a minimum of
15 years from the time it switched to Rimini Street, without
being forced to upgrade their current SAP application
release just to stay fully supported by the vendor.
Expert, Responsive Support with 24/7/365 Availability
Elders provides agriculture products and services, livestock,
real estate, insurance and other advisory services to the
agriculture industry in Australia, with a focus on helping
customers become more successful in their agriculture
business. The company operates out of 250+ branches
nationwide. Elders began the search for a third-party
support provider to improve its application support service
levels. They chose Rimini Street as their support provider
based on the Company’s reputation for ultra-responsive
support, and to ensure their SAP applications are running
smoothly.
“On average, we have about 400 staff using the SAP
software at any one time each and every day, so response
time is critical to our operations,” said Peveni Rajapakse,
Head of IT at Elders. “In the short period since we made the
switch, the communication with Rimini Street’s engineers,
support team and account managers has been great, and
we are seeing excellent response times when tickets are
raised. And with the additional capacity to re-invest in IT,
we can begin to look at new and interesting ways to further
enhance our customer experience.”
Deliver Greater Business Value Through Innovation
With the additional capacity to re-invest in IT, Elders plans
to further enhance the end user experience with digital
innovation, including setting up digital support channels for
their large workforce which will free up considerable time
and resources for their staff.
As with all Rimini Street clients, Elders has an assigned
Primary Support Engineer (PSE) who is backed by a team of
technical engineers, available 24/7/365, who have an
average of 15 years’ experience in the clients’ software.
Clients also receive Rimini Street’
level agreement of 10-minute response times for critical
(P1) issues, and 15-minute response times for P2 cases.
“Innovation is how organizations get and stay ahead, yet
without the ability to invest in innovative toolsets and
practices, the best that organizations can do is tread
water,” said Emmanuelle HOSE, regional general manager,
Australia and New Zealand, Rimini Street. “Elders is one
organization that is driving its business forward by
choosing a true partner for their ERP support needs that
helps them free up precious resources to focus on more
strategic initiatives within their business.”
