التكنولوجيا وأخبارها بوابة الإمارات لتكنولوجيا المعلومات والإتصالات
The Iyo Bank Switches to Rimini Street Support for its Oracle Database Software
Japanese banking company reduces database maintenance costs to invest in improving customer experience
Rimini Street, Inc. (Nasdaq: RMNI), a global provider of
enterprise software products and services, the leading
third-party support provider for Oracle and SAP software
products and a Salesforce partner, announced today that
The Iyo Bank, Ltd., a major regional bank in Japan, has
switched to Rimini Street for support of its Oracle Database
system. By switching to Rimini Street, The Iyo Bank is
saving time, cost and resources previously used for
database maintenance, and plans to utilize these savings to
accelerate the development of innovation projects to
improve their customers’ experience.
The Iyo Bank operates 152 branches both within and
outside Japan and has been using Oracle Database for over
15 years as part of its loan support system. After reviewing
the company’s IT expenses, the IT department determined
that increasing Oracle Database maintenance costs were a
significant burden and needed to be reduced. While
searching for a solution to address this, The Iyo Bank
discovered that by adopting third-party support from
Rimini Street, it would be possible to maintain its existing
Oracle Database system at a significantly lower cost and
avoid an expensive system upgrade, yielding both cost and
internal resource savings.
Competitive Industry Requires Both High-Availability
Support and ROI
The banking industry requires continuous, high-quality
support for core systems and mission-critical databases. In
addition, the profit environment surrounding regional
banks is rapidly changing, and The Iyo Bank is working to
transform their IT department from one that undertakes
system development to one that proposes innovations
using ICT technologies. As a result of reducing costs for
their database system maintenance, The Iyo Bank will
increase its competitiveness, acquire new customers and
increase the satisfaction of existing customers by providing
new added value and convenience to its customers. To
accomplish this, instead of following a vendor-led IT
roadmap based on software upgrade plans presented by
the vendor, The Iyo Bank can now formulate and
implement a business-driven roadmap in line with its
business objectives. By switching to Rimini Street support,
The Iyo Bank now receives ultra-responsive, high-quality
support for their current Oracle Database for a minimum of
15 years from the time they switched to Rimini Street, and
can drive their support savings toward the implementation
of digital initiatives.
“Moving away from Oracle Database with high reliability
was not an option for us because we rely heavily on our
current system, but maintenance and related costs were a
huge burden for a bank of our size,” said Mr. Shota Yano, IT
department manager at The Iyo Bank. “We were impressed
by the cost benefits of Rimini Street’s third-party support,
which will allow us to continue to maximize our database
system for many years to come with no required upgrades,
and as a result, we expect a much higher return on our
database software investment.”
High-Quality Service by Primary Support Engineers
The Iyo Bank is supported by an assigned Primary Support
Engineer (PSE) who is backed by a team of technical
engineers, available 24/7/365, and who have an average of
15 years’ experience in the clients’ software. All clients
receive Rimini Street’s industry-leading service level
agreement of a 15-minute response time for critical (P1)
support issues, and a 30-minute response time for P2 cases.
“We first started using Rimini Street’s third-party support
service for our loan support system, and despite facing
complex issues, we were satisfied with their quick and
accurate responses, so we decided to expand the scope,”
continued Mr. Yano.
“The cost savings and benefits of using Rimini Street can be
achieved in the complex and regulated banking industry,
where reliability is essential,” said Yorio Wakisaka, regional
general manager, Nihon Rimini Street KK. “We look forward
to contributing to The Iyo Bank’s new initiatives, whose
management stance is ‘Offering the best service and being
worthy of people’s trust,’ through our high-quality support
and services.”
