التكنولوجيا وأخبارها بوابة الإمارات لتكنولوجيا المعلومات والإتصالات
Salesforce Announces Work.com to Help Businesses and
Communities Safely Reopen
Work.com includes new solutions, ranging from contact
tracing and emergency response management to employee
wellness assessment and shift management, for
accelerating private and public sector response to the
COVID-19 pandemic;
Work.com Command Center is a single hub for leaders to
get a 360-degree view of return-to-work readiness across
locations, employees and visitors, and make data-driven
decisions;
Work.com leverages guidance from and solutions built by
Salesforce’s trusted ecosystem of partners, including
Accenture, Deloitte, PwC, and more, to help businesses and
communities reopen
(NYSE: CRM), the global leader in CRM, today announced
Work.com – new technology solutions and resources to
help business and community leaders around the world
reopen safely, re-skill employees, and respond efficiently
on the heels of the COVID-19 pandemic.
Work.com includes new solutions to accelerate private and
public sector response to the COVID-19 pandemic,
including employee wellness assessment; shift
management; contact tracing; emergency response
management; and grants and volunteer management. The
Work.com Command Center brings all data streams
together so that businesses and communities can make
more informed decisions.
In addition, Work.com brings together the full power of
health experts, business leaders and the Salesforce
ecosystem in a resource center informed by the Business
Roundtable and the University of California San Francisco
(UCSF) with insights from business, health and government
leaders as well as analysis, best practices and recovery
stories from our trusted partner ecosystem.
“Every company and community in the world is focusing on
how to safely reopen and get to a new normal,” said Bret
Taylor, President and COO, Salesforce. “With Work.com,
we’re bringing together powerful new technology, our
partners and network of experts to help organizations
reopen and recover from this crisis while putting employee
and visitor health and safety first.”
“Business Roundtable is focused on an economic recovery
that puts public health first and allows businesses of all
sizes to reopen swiftly and safely,” said Joshua Bolten,
President & CEO of Business Roundtable. “Safety first and
consistent guidelines are critical to reopening. Salesforce is
providing an important public service by giving businesses
and organizations of all sizes this suite of free resources to
help them navigate current guidance and get back to
business safely when they can do so.”
Reopening in a New World
To support the initial response to COVID-19, Salesforce
launched Salesforce Care, a suite of solutions free for 90-
days designed to help businesses stabilize during the initial
phase of the crisis. Now, as COVID-19 containment
improves and the economy begins to restart, a more
complicated recovery phase lies ahead.
Businesses and other organizations will need to stay
apprised of, and adhere to, ever-changing local and federal
guidelines. They’ll need new ways of planning, managing
and monitoring employee and workforce readiness;
facilities preparedness; and emergency management
response. They’ll need strong collaboration across
departments, and tools to make data-driven decisions
quickly and communicate to employees, partners and
customers at scale.
New Salesforce Work.com Solutions
Our Work.com solutions enable organizations to reopen
safely and manage the logistics of returning to work while
putting employee and visitor health and safety first.
Work.com Command Center is a single hub for leaders to
get a 360-degree view of return-to-work readiness across
locations, employees and visitors, make data-driven
decisions, take action and communicate effectively. The
command center allows organizations to bring together
trusted data from internal applications and employee
surveys, create and disseminate important employee
communications at scale, and surface public data through
the Tableau COVID-19 data hub. Users can also add on
MuleSoft to integrate additional data sources and Tableau
for more custom data visualizations.
Contact Tracing allows public and private sector leaders to
manually trace health and relationship contacts in a safe
and private manner, by collecting data from individuals
who are infected or potentially exposed to an infectious
and creating visual maps of contacts and locations to
monitor potential interactions and outbreak.
Emergency Response Management is a suite of products
built in collaboration with Accenture that allows public
health organizations, government agencies and the private
sector to manage all types of emergencies, deliver care to
those affected and allocate resources and services quickly.
Public health institutions can protect communities from
widespread impacts by enabling contact tracers to
effectively record and understand data; quickly triage and
evaluate patients; and provide ongoing engagement and
monitoring. Government agencies can streamline
emergency response operations and approvals, deploy
resources and schedule emergency services.
Employee Wellness allows leaders to gather the data
needed to monitor and analyze employee and visitor health
and wellness. Companies can create employee health
surveys, monitor wellness trends and use data to make
informed decisions on the return to work, all while keeping
employee health information secure.
Shift Management enables organizations to orchestrate the
eventual return of employees to the office through shift
management capabilities that can help reduce office
density. In addition, organizations can avoid large groups in
the office or elevators through spatial distance and
scheduling breaks, including the management of third-
party suppliers or vendor services.
myTrailhead for Employees delivers content to help
employees skill up on new ways of working with out-of-
the-box training, learning and wellness programs. In
addition, employers can ensure returning employees
comply with new safety policies and have the information
they need to succeed.
Volunteer & Grants Management will help organizations
fulfill their relief goals with flexible, scalable tools that
streamline volunteer coordination and grant-making
processes. Now any organization will be able to achieve
mission success by matching the right volunteers to events
and automating the grants lifecycle for greater impact.
New Resources Feature Insights and Commentary From
Top Experts
Every business and community around the world is
navigating this crisis together, learning and drawing
inspiration from new places every day. To help provide
guidance and insights for businesses navigating the COVID-
19 crisis and what comes next, Salesforce’s new Work.com
resource center includes expert commentary and advice
from respected voices, such as Dr. David Agus, Dr. Larry
Brilliant, Dr. Scott Gottlieb, Harvard Business School
economist Linda A. Hill, political scientist Ian Bremmer and
more. The resource center gives everyone access to ideas
and industry trends that are top of mind for business
leaders looking to stabilize their businesses, adapt to a new
normal, and plan for an eventual return to growth.
Extending Innovation and Impact with our Trusted Partner
Ecosystem
Salesforce’s trusted partner ecosystem is providing
guidance and solutions for organizations of all sizes and
across industries to return to the workplace safely. Global
Strategic Consulting Partners, including Accenture, Deloitte
and PwC, are Work.com’s inaugural industry and business
transformation specialists. Equipped with a deep
understanding of the Salesforce platform and industry-
specific knowledge, these advisors provide critical services
to help organizations transform for the future.
Partners including Fusion Risk Management, Traction Guest
and ComplianceQuest are building the inaugural ISV
solutions on the Salesforce platform to extend Work.com.
These solutions will empower customers to build business
continuity and risk management plans, adapt supply chains,
manage employees and visitors on site and more.
Salesforce Care Allows Organizations to Rapidly Respond to
Customers, Employees and Partners
More than 8,000 companies have already signed up for Salesforce
Care, a suite of free solutions designed to help businesses stabilize
during the initial phase of the crisis. This includes employee and
customer support, social media monitoring and engagement,
remote collaboration and data analysis solutions with Tableau,
specific offerings for the healthcare and manufacturing industries,
and free access to Salesforce Essentials to help small businesses.
Salesforce also launched the AppExchange COVID-19 Resource
Center, a central resource of COVID-related solutions, and
partnered with Amazon to offer free access to Amazon Connect so
service teams working remotely can stay connected.
Comments on the news
“I am confident that without the digital quote-to-cash
transformation we completed with Salesforce and the AppExchange
we would not have been able to adapt and respond as quickly,” said
Steve Stessman, VP of Sales, Tuff Shed. “We’re looking forward to
the continued partnership with Salesforce to help us navigate to our
new normal.”
“We really needed to stay connected to our customers, because
they mean so much to us, and we want them to continue to feel
connected to our small business and our mission,” said Amy Wright,
Founder and CEO of Bitty & Beau’s Coffee. “We know that
Salesforce will help us build even stronger relationships as we
reopen our shops in this new world.”
Pricing and Availability
Work.com Command Center and Shift Management are expected to
be generally available in June 2020. Each is an add-on to Platform
Starter with introductory pricing of $5 per user per month.
Employee Wellness will be included with Work.com Command
Center.
Emergency Response Management, which includes Contact
Tracing,will be generally available in the second half of May 2020. It
is a suite of existing products, Health Cloud, Service Cloud,
Lightning Scheduler, and Salesforce Maps, as well as a new
product, Emergency Program Management. Emergency Program
Management is an add-on to any Health Cloud or Service Cloud
license in Enterprise Edition or above priced at $50 per user per
month.
New Employee Learning and Well-being content on
myTrailhead will be generally available in June 2020 and
will be included with myTrailhead for Employees, which is
priced at $25 per user per month.
New and existing customers should visit Work.com for
additional details on how to get started today
