التكنولوجيا وأخبارها بوابة الإمارات لتكنولوجيا المعلومات والإتصالات
Digital DubaiDigital Dubai has introduced the Digital Assistant initiative, powered by generative artificial intelligence (AI),
as part of the Smart Employee application, enabling Dubai government employees to access a range of services with accuracy and efficiency.
The launch is in line with directives from His Highness Sheikh Hamdan bin
Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of
the Executive Council of Dubai, to maximize the use of artificial intelligence
(AI) tools and technologies to enhance Dubai’s digital lifestyle.
The Digital Assistant is an innovative, one-of-a-kind initiative that aims to
harness the power of generative AI and integrate it into the Smart Employee application,
providing Dubai Government employees with easy and quick access to services,
including responding to inquiries related to two types of data: the first being policies, regulations,
and laws of the Dubai Government Human Resources Department, and the second is job-related and employee-
specific data found in the government human resources systems database.
The initiative prioritizes data privacy, ensuring the best cybersecurity standards are followed by safely utilizing
generative AI technology, thereby avoiding data sharing or storage with any external entities.
It reflects Digital Dubai ’s efforts to achieve the emirate’s digital transformation goals by employing
cutting-edge global technologies and optimizing their use in government services and applications,
such as the Smart Employee app, developed by Digital Dubai and benefiting more than 70,000 Dubai Government employees.
His Excellency Hamad Obaid Al Mansoori, Director General of Digital Dubai, said:
“With its breakthrough technologies, the digital revolution has broadened our capabilities to expedite Dubai’s digital transformation journey.
A well-planned application of generative AI is key; it helps enhance efficiency, productivity, and optimal resource utilization.
Dubai and the UAE have been pioneers in the artificial intelligence field, being
among the first countries to include it in their strategies, in line with the wise leadership’s directives.
The initiative also aligns with His Highness Sheikh Hamdan’s directives to implement
generative AI tools in government operations, following the launch of the Dubai Centre for Artificial Intelligence.”
“The new version of the Smart Employee application means that AI will be an
integral part of the day-to-day activities of Dubai Government employees,
reinforcing the emirate’s digital lifestyle and accelerating progress towards a comprehensive
digital system that supports the knowledge economy and community,” H.E. Al Mansoori added.
For his part, H.E. Abdullah Al Falasi, Director General of the Dubai Government Human Resources Department, asserted:
“Every day, Dubai proves that it is at the forefront of government development, initiative,
and innovation, in line with the visionary leadership’s objectives for Dubai to be the
best place in the world to live and work. The Digital Assistant system, powered by
generative AI, is an innovative digital initiative that enhances government
sector performance, positioning the Dubai Government as the best in the
world in terms of utilizing generative AI tools and employing advanced
technologies to enhance the performance, efficiency, and quality of
government services, all the while improving employee performance, satisfaction, and happiness.”
Meanwhile, H.E. Matar Al Hemeiri, CEO of the Digital Dubai Government Establishment, said:
“Dubai’s digital strategy is based on innovation and optimal utilization of modern technologies to provide an advanced digital service system that enhances the emirate’s digital lifestyle, while ensuring data privacy and cybersecurity to create a superior user experience that exceeds the expectations of individuals and institutions.”
“The Digital Assistant initiative, powered by generative AI and implemented through the Smart Employee application, is part of a series of services and initiatives developed by Digital Dubai, that are designed to achieve the leadership’s vision to keep pace with rapid technological advancements in AI and future technologies,” H.E. added.
“For now, the initiative benefits Dubai Government employees, but it will be expanded to support various user groups in the future.”
The Digital Assistant system is a unified digital channel offering accuracy and
speed for users, designed to answer employees’ queries and provide them with a unique experience.
With the Digital Assistant, each employee with a Smart Employee app account can
search Dubai’s law on the management of human resources and its executive
regulations, in addition to inquiring about all personal data they are authorized to view.
They can also access over 30 services, inquire about their personal data and past
HR operations, such as leave applications, attendance, permits,
certificates, and more, with a straightforward Q&A format and within a secure environment.
The service also enables managers and officials to inquire about their team’s
data, such as attendance, leave applications, permits, and other information they need, allowing them to optimize team management.
The Digital Assistant initiative encourages engagement and interaction between users and digital service developers,
utilizing user inquiries to make future improvements to the Smart Employee
application, catering to user needs effectively
