— Companies that have seen a positive revenue growth collect more customer experience (CX) data than nongrowth companies, according to a recent survey by Gartner, Inc. The survey found that nearly 80% of growth organizations use customer surveys to collect CX data, compared with just 58% of nongrowth organizations. …
أكمل القراءة »ACI Reveals World’s Best Airports for Customer Experience
Airports Council International (ACI) World has today revealed the winners of its world- renowned Airport Service Quality Awards. The awards recognize those airports around the world that deliver the best customer experience in the opinion of their own passengers. This year, 140 awards have been won by …
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