التكنولوجيا وأخبارها بوابة الإمارات لتكنولوجيا المعلومات والإتصالات
Rassini Automotive Switches to Rimini Street Support for its SAP Applications
Rimini Street, Inc. (Nasdaq: RMNI), a global provider of
enterprise software products and services, the leading
third-party support provider for Oracle and SAP software
products and a Salesforce partner, today announced that
Rassini NHK Automotive (RNA), a leading automotive parts
and accessories manufacturer in Brazil, has switched to
Rimini Street Support for its SAP ECC 6.0 applications. RNA
plans to redirect the savings generated by migrating to
Rimini Street Support for business expansion and future
innovation initiatives, including improving production
management with Internet of Things (IoT) technology,
deploying industry 4.0 predictive maintenance in its
manufacturing equipment, automating manual processes,
دand enhancing the company’s project management
capabilities.
Cost Optimization and Innovation Across Company Drive
Third-Party Support Decision
RNA, a Japanese-Mexican automotive group, is a leading
provider of automotive parts and accessories across the
region. The company’s products are distributed nationally,
covering passenger and light commercial vehicles equipped
with coil springs, as well as pickups, trucks and buses
equipped with spring bundles. With a downturn in the
automotive industry in Brazil, the company embarked on a
widespread cost optimization initiative across the business,
asking its department leaders to identify and reduce fixed
costs that were deemed unnecessary or non-critical to the
company’s growth and survival.
In addition, the company is challenged with continuous
innovation in a competitive market, which requires
significant investment in engineering and new
technologies. RNA’s IT department had already been
operating with a lean structure internally, but as it carried
out its cost optimization due diligence, the support and
maintenance costs for their SAP system were immediately
flagged. In addition, RNA’s CIO noted that the support
provided by the vendor was not only expensive, with no
new perceived innovation or enhancements in the product
releases to justify the high costs, but the vendor’s support
was unsatisfactory as well. All of these reasons led RNA to
explore third-party support as an option, and ultimately the
company chose Rimini Street Support.
“The move to Rimini Street and the savings generated as a
result has helped us through this moment of business
uncertainty worldwide,” said Fernando José Andrade da
Silva, CIO, Rassini NHK Automotive. “In addition to the
savings, Rimini Street’s service level agreement (SLA) is
excellent – the company delivers on everything it promises,
which gives us a tremendous amount of peace of mind
across our IT group and the business at large. The support
provided by the vendor was slow and, in one specific case,
it took two months to resolve a single support issue. With
Rimini Street, the quality of service and the expertise of its
engineers are much higher compared to what we were
experiencing before.”
Support for Brazil’s Complex Tax, Legal and Regulatory
Updates
Another key driver for RNA to make the switch to Rimini
Street was the need to adapt to constantly changing SPED
legislation – Brazil’s specialized digital system which
collects all financial, accountant, tax and labor information
– and the country’s electronic invoicing regulations such as
NF-e. These tax and regulation issues were not covered by
SAP for RNA and required additional resources and IT
budget in order to keep the company tax compliant. As part
of their annual support and maintenance agreement with
Rimini Street, RNA is provided with critical Brazil tax and
legislation updates and changes at no additional cost.
These complex updates are provided through Rimini
Street’s innovative combination of patent-pending tax,
legal and regulatory technology, a proven methodology,
and ISO 9001-certified development processes to ensure
clients receive accurate, high-quality deliverables.
“When I brought the possibility of switching to Rimini
Street Support to RNA decision makers, I gathered data,
studies and references to support the change and the
benefits it would bring, including a higher quality support,
significant cost savings, and support for our tax, legal and
regulatory compliance needs. This was essential to ensure
that the migration would not harm the company. It was
also very important to have the CFO as an ally in this
journey of change,” continued Andrade da Silva.
Award-Winning Support for SAP and Oracle Licensees
As with all Rimini Street clients, RNA was assigned a
Primary Support Engineer (PSE), backed by a team of
technical and functional experts, who have an average of
15 years’ experience in the client’s enterprise software.
Clients also receive the Company’s industry-leading SLAs
with a guaranteed response time of 15 minutes for critical
(P1) issues. In addition, RNA can now run their current
stable SAP system for a minimum of 15 years from the time
that they switched to Rimini Street Support, allowing them
to step off the vendor’s upgrade cycle just to remain fully
supported by the vendor. In addition to supporting RNA’s
SAP ECC 6.0 applications, Rimini Street also provides
support for RNA’s Oracle Database software which its SAP
system runs on.
“For companies that are looking for ways to optimize and
rationalize their costs, particularly during an economic
crisis where they need to preserve cash, switching to Rimini
Street’s third-party support is a fast, effective way to
achieve this,” said Edenize Maron, general manager, Latin
America, Rimini Street. “RNA has discovered what our more
than 3,500 clients around the world to date have
experienced – an immediate pool of funds that can be
diverted to business critical initiatives, plus an ultra-
responsive support model that provides CIOs with peace of
mind and delivers a true partnership approach to their
enterprise software support needs. We are pleased to help
RNA accomplish its business objectives including cost
savings, business continuity and innovation.”
